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In the two previous posts, I addressed the first 2 stages of superior customer support. The final Stage (and perhaps the irony is that it is not technically final- it is ongoing) is the FUBB. (more…)
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Throughout my time at university I was forced to use one of the major banks here in Canada (forced because they held my student line of credit). Going into a branch to do some banking was more painful than getting a root canal done!
It didn’t matter which branch I went to, what time of the day it was, or even which city I was in.
Each and every visit was a long drawn out process that practically required me to leap over the counter and do the transaction myself as the teller seemed completely inept.
As soon as I graduated, I went to another bank and was able to transfer over my line of credit. I was beyond ecstatic that I wouldn’t have to deal with the incompetency anymore.
I seriously considered ceremoniously burning my bank card…but in the end I cut it up and tossed it away… (more…)
I’ll never forget the time that I was in a small boutique trying to buy a gift for my sister. After I had selected the item I walked up to the counter.
The salesgirl was talking quite animatedly on the phone, her back to me. I stood there for a little more than a moment until she finally turned around and saw that I was waiting. She looked right at me and then turned her back to me and continued to talk.
Now, I don’t have a problem waiting for someone who is on the phone if it is an important call- but I am pretty sure that deciding what to wear Friday night is not an important call…
So I let another 20 seconds or so go by, and then I cleared my throat. The girl stopped talking, let out a dramatic sigh and told the person on the other end to “Hang on a second”. She put the phone down, and finally turned around and approached the counter. (more…)
Have you every watched a reality TV show?
Like:
-Survivor?
-Big Brother?
-The Apprentice?
Well, I have something I want you to see - it just may be the best reality show ever to be produced.
Check it out here:
http://www.affiliateminute.com/nextmillionaire.php
Go watch the cool video, and then come back here and tell me what you thought.
Matthew Glanfield