The FUBB – Part 3 of The Stages of Customer Service

 May 30th, 2007
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In the two previous posts, I addressed the first 2 stages of superior customer support. The final Stage (and perhaps the irony is that it is not technically final- it is ongoing) is the FUBB. (more…)

Filed under: Customer Support — Christine @ 12:38 pm


The 2nd Stage of Customer Service

 May 23rd, 2007
Filed under: Customer Support — Christine @ 9:41 am


Do you know the 3 Stages of Superior Customer Service?

 May 15th, 2007
Filed under: Customer Support — Christine @ 12:23 pm


Ok, this is just too cool…

 May 10th, 2007
Filed under: Cool Stuff — Matthew @ 10:37 am